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Services Personnel Training Conflict Management
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Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs. It can also originate from past rivalries and personality differences. Other causes of conflict include trying to negotiate before the timing is right or before needed information is available. The ingredients of conflict are the needs, the perceptions, the power, the values, the feelings and emotions. Healthy conflict can lead to : growth and innovation, new ways of thinking, and additional management options.
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